Refund Policy

Returns

We have a 60 day return policy. You have 60 days from the date you receive your item to request a return.

To be eligible for a return, your item must be:

  • in the same condition that you received it

  • unworn or unused

  • with tags attached

  • in the original packaging

You will also need your receipt or proof of purchase.

To start a return, please contact us at enquire@bornmaternity.com.au. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us at enquire@bornmaternity.com.au if you have any questions about returns.

Return shipping

👉 Add one clear sentence here (choose what’s true for you). For example:

  • Return shipping costs are the responsibility of the customer, unless the item is faulty or we have sent you the wrong item.

or

  • We cover the cost of return shipping for all approved returns.

Pick one of those, or tweak to match your actual policy.

Damages and issues

Please inspect your order when you receive it and contact us straight away if:

  • your item is defective

  • your item is damaged

  • you received the wrong item

so we can review the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on:

  • sale items

  • gift cards

Exchanges

The fastest way to get the item you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return and let you know if your refund is approved.

If approved, your refund will be processed back to your original payment method.

Please note it may take some time for your bank or credit card company to process and post the refund.

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